Last updated 24 October 2026
These terms apply to every transfer booked with Cairns to Port Douglas Transfers ("we", "us"). By using our services, you agree to comply with them.
Bookings and operating hours
- We operate from 6:00am to 7:00pm, seven days a week.
- Pickups before 6:00am are available by arrangement and carry a $50 surcharge.
- Please book at least 48 hours ahead. Requests at shorter notice depend on a driver being available and are not confirmed until we say so in writing.
- A booking is confirmed when you receive a confirmation from us.
Pricing
- All prices include relevant tolls and fees applicable to the transfer.
- Prices are in Australian dollars, include GST and are for the whole vehicle, not per person, unless stated otherwise.
- Payment is by card online or by invoice, as offered at the time of booking.
Child seats
Baby seats, capsules and child booster seats are provided free of charge. You must tell us your requirements, including each child's age and weight, at the time of booking.
Early arrival
If you arrive before your scheduled pickup time, we may not be able to meet you because of prior booked jobs. In that case, please contact us to arrange a suitable meeting point at your original pickup time.
Wait time period
For airport and cruise terminal pickups, the wait time period starts at the flight or cruise arrival time, or at the scheduled booking time if no flight or cruise number was provided. We strongly recommend giving us your flight or cruise details so we can track your arrival if it is early or late.
- Domestic flights: 20 minutes.
- International flights: 45 minutes.
- Non-airport / non-cruise terminal pickups: 15 minutes from the scheduled pickup time.
Once the wait time period has passed, we will try to contact you on the number you provided.
- If we reach you and you tell us you no longer need the vehicle, full charges apply.
- If you ask us to wait, extra waiting time is charged at $20 per 15 minutes, payable to the driver. Extra waiting may not always be possible because of the driver's schedule.
- If we still have not collected you after the agreed extension, the driver will contact you again to say they must leave, and full cancellation charges, including the extra wait time fee, apply.
- If we cannot contact you, the driver will move on at the end of the wait time period and full cancellation charges apply.
Additional stops
Our rates are for direct trips. Any additional stops along the way must be arranged at the time of booking. Additional waiting time at stops is charged at $25 per 15 minutes.
Cancellations
All cancellation requests must be in writing (email or text message). Refunds are given as follows:
- More than 7 days before the scheduled service: 100% refund.
- 7 days to 48 hours before: 100% refund less a $30 admin fee.
- 48 to 24 hours before: 50% refund.
- Less than 24 hours before: no refund.
If we have to cancel, for example because of road closures, flooding or a cyclone warning, we will offer another time or a full refund.
No-show policy
If you do not meet us at the pickup location and time, miss your flight, or choose other transport without contacting us first, the booking is treated as a no-show. No refund or credit is given. You are welcome to make a new booking, subject to availability.
Passengers and luggage
- Each vehicle carries up to 7 passengers. Tell us the exact number when booking.
- Standard luggage is included. Tell us in advance about oversize items such as surfboards, bikes and golf bags.
Vehicle rules
- No food or drink in the vehicle, except water in a sealable bottle.
- If the vehicle needs detailed cleaning because of spills, food or sickness and cannot be used for a period of time, a cleaning fee of $120 applies.
- Seat belts must be worn. Smoking, vaping and alcohol are not permitted. The driver may refuse travel to anyone who is abusive or a risk to safety.
Liability
We take every care to get you to your destination on time, but journey times can be affected by traffic, roadworks and weather on the Captain Cook Highway. We recommend travel insurance. To the extent the law allows, we are not responsible for losses caused by delays outside our control, such as a missed flight or tour. Nothing in these terms limits your rights under the Australian Consumer Law.
Contact
If you have any questions about these terms, please contact us: WhatsApp or cairns2porttransfers.com@gmail.com.
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